Appointment booking and patient portal for a private clinic
For a private clinic with two locations we built an online booking system and patient portal that reduces the reception’s phone load and provides a secure channel for sharing test results.
The starting point
The vast majority of appointments were made by phone, causing long waits at peak times, while reception struggled to keep up with changes and cancellations. Test results were sent out by email, which was neither convenient nor reassuring. Doctors used different calendars, making free capacity hard to see.
Our solution
We designed a booking system that computes available slots from doctors’ actual consulting hours and the time requirements of each examination type, managing both locations’ calendars in one interface. Patients register once, then book, modify and cancel appointments themselves, receive email and SMS reminders, and access their results through an encrypted channel after signing in. The system was shaped together with the clinic’s data protection officer along GDPR requirements.
The outcome
The share of online bookings keeps growing, reception has been handling noticeably fewer routine calls since launch, and automatic reminders mean fewer forgotten appointments. The clinic has since opened a third location — the system followed the expansion without modification.
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