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    Integration · SMS and e-mail notifications

    Building in automatic SMS and e-mail notifications

    Many customers phone only to find out what is happening. When the system sends a notification at the important points of the process, there are fewer routine calls and fewer forgotten appointments.

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    What it solves

    • Fewer forgotten appointments thanks to automatic reminders.
    • Customers know where the work stands without phoning.
    • A quote can be approved from a phone by following a link.

    How we approach it

    1. 01We decide at which points of the process a notification is needed, and for whom.
    2. 02We tie the messages to the booking or job workflow so nobody has to send them by hand.
    3. 03We log what was sent and shape data handling in line with your privacy notice.

    How it worked in practice

    Illustrative concept
    Case study / 012022
    Web applicationPrivate healthcare

    Appointment booking and patient portal for a private clinic

    Anonymised client profile: Multi-site Hungarian private clinic

    For a private clinic with two locations we built an online booking system and patient portal that reduces the reception’s phone load and provides a secure channel for sharing test results.

    2 → 3locations supported
    Email + SMSautomatic reminders
    GDPRdesign baseline
    View case study
    Illustrative concept
    Case study / 022025
    Web applicationCar repair

    Workshop management for a car service chain

    Anonymised client profile: Family-owned, multi-site car service chain

    For a family-owned car service operating three workshops we built online appointment booking and digital work orders, replacing paper job sheets and a notebook-based schedule.

    3 → 4workshops supported
    24/7online booking
    Photo + signaturedigital intake
    View case study

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